Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

 

A Customer Service representative is expected to work with our clients by promoting the highest level of service and professionalism. We work with a wide array of clients who rely on the highest quality of service and dedication. Customer Service Representatives are expected to project a positive company image and experience through phone interaction. They should support interactions with customers through multi messaging campaigns such as email, mail, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the entire merchant processing industry as well as the entire transaction cycle.

Responsibilities:

  • Communicate with clients via phone, email, chat, and tickets;
  • Assist customers with navigating our website, statements, contracts, orders, and billing inquiries;
  • Utilize strong problem-solving and people skills to ensure first call resolution;
  • Work closely with additional internal departments and teams to understand and ensure the proper course of action is taken;
  • Thoroughly document inquiries and outcomes for accurate tracking and analysis;
  • Receives and places follow up calls/ emails/ tickets/ projects to answer client inquiries in a timely manner;
  • Seeks, understands and implements the client’s expectations;
  • Actively participate in team/ departmental meetings to provide feedback and improve the overall work environment;
  • Demonstrate exemplary performance & attendance.

Requirements:

  • Ability to work in the evening / night shift from 6 pm;
  • Proficient written and spoken English is a must;
  • customer service experience is a plus;
  • Excellent listening, oral, and written communication skills;
  • Friendly and enthusiastic personality, ability to adapt to and implement change;
  • Incredible attention to detail, goal and results oriented, resourceful and motivated to learn;
  • Reasoning and problem-solving skills, creative and forward thinking;
  • Must be organized and able to manage multiple priorities;
  • Proficient in relevant computer applications.

Benefits:

  • A growing innovative company with a friendly atmosphere;
  • Social Responsibility Initiatives;
  • Creative, people-oriented, encouraging working environment;
  • We also have our library, and anyone can order new books;
  • Internal career development program “Bridge”;
  • Cutting-edge technologies and tools;
  • Office in the city center with parking for cars, bicycles, and scooters;
  • Private health insurance;
  • Additional vacation days for each year spent with us;
  • Solid salary and annual bonuses for the achieved results;
  • Employee referral program.

Negotiable salary depending on experience (1450 - 1650 EUR gross) and additional payment for night hours shift (till 30%)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

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