IT Support Engineer

Attune is making it easier, faster, and more reliable for small businesses to access insurance. They all need insurance to protect their businesses, but when it comes time to get a policy, they’re bogged down by hundreds of questions, lots of paperwork, and a seemingly never-ending timeline stretching for weeks or months. 

We are changing all that. By using data and technology expertise to understand risk, automating legacy processes, and creating a better user experience for brokers, we’re able to provide policies that are more applicable and more transparent in just minutes. 

Simply put, we’re pushing insurance into the future, focusing on accuracy, speed, and ease.

Our mission and our team are growing. In staying true to our values, we’ve earned our spot on many workplace award lists. Attune is dedicated to creating a diverse team of curious, focused, and motivated people who are excited about changing the future of an entire industry.

Job Description:

Attune is looking for an experienced, driven IT Support Engineer to join our quickly growing team. In this true start-up environment, you will have the opportunity to work across departments, ensuring a seamless technical experience, from laptops to AV, and support our IT Team.

Responsibilities:

• Provide end-user desktop support to on-site and remote employees on their work issued devices (Macbooks) but also for contractors who may be using Windows.
• Address user requests in a timely, courteous, and professional manner
• Troubleshoot broken hardware; communicate with Apple Genius support for laptop repairs
• Provide training and technical support for users with varying levels of IT knowledge and competence
• Manage conference room audio and video equipment functionality; troubleshoot conferencing user issues
• Assist in the employee onboarding process; prepare computers and peripherals for new employees’ first days
• Set up user accounts, permissions, and passwords
• Manage email, anti-spam and virus protection
• Troubleshoot issues with Microsoft Office 365 and Adobe software
• Help maintain IT asset inventory
• Troubleshoot issues with Okta for identity management & JAMF for MDM
• Maintain documentation for common issues and workflows as it relates to IT related tasks
• Investigate security alerts from Google Workspace, Okta, and Crowdstrike
• Analyze and resolve faults, ranging from major system crashes to forgotten passwords
• Other duties as needed

Qualifications:

• 2-3 years working in a desktop support environment or proven ability to resolve apple issues
• Expertise in Google Workspace and Google Workspace Admin
• Working knowledge of Mac OS, Windows, iOS & Android, Microsoft Office, and Adobe Creative Suite products
• Experience with conferencing room and/or AV equipment
• Experience with JAMF, Okta, and Saas applications
• Experience with MacOS command line for system administration and file management
• Knowledge of computer hardware and devices
• Knowledge of TCP/IP & DNS/DHCP
• Comfortable working with all levels of employees—from executives to interns—and ability to prioritize issues when necessary
• Strong attention to detail and organizational skills
• Calm under pressure, and able to address sensitive or urgent matters
• Excellent communication skills, both written and oral

What we offer you: 

• Flexible PTO
• Generous parental and caregiver leave
• 401K match
• Excellent medical, dental, and vision plans
• And more!

The anticipated base salary for this position ranges from $85,000 to $95,000 per year, depending upon the individual's unique qualifications and experience. Additionally, this role offers the potential to receive an annual bonus of 10%.