Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols
As a Fraud and Risk Analyst you will be conducting investigations, providing recommendations to determine efficient fraud and risk prevention strategies and will be responsible for retrieving and analyzing transactional data based on pre-determined combinations that have been linked to Fraud and Risk.
This is a technically focused position which utilizes strong analytical skills, creative problem solving, innovation and out of the box thinking. The candidates that apply must be able to work as a team but also independently.
Responsibilities:
- Reviewing a high volume of transactions and identify fraud and high risk transactions in a payment processing environment.
- Identify changing “Card Not Present” fraud and risk trends and implement solutions to mitigate them.
- Voids transactions to mitigate the risk, along with additional cancellations and refunds when required.
- Monitor affiliate and amateur networks for suspicious activity.
- Conduct analyses on historical data to identify fraud risks trends not yet identified by the team. Develop trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activities.
- Be ready to take on ad hoc requests and new projects that may need your immediate attention. Work closely with other departments to achieve better results.
- Mitigate chargeback risk by conducting intensive review of chargebacks to find patterns/related transactions to prevent further chargebacks.
- Monitor the VS/MC chargeback ratios to be within the accepted thresholds and takes immediate actions if one if the ratios is about to be breached.
- Mitigate fraud and risk with various tools. Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks, ideally without impacting revenue.
- Represent chargebacks with our banks.
What you'll need to be successful:
Must haves:
- Bachelor’s Degree in a related field or equivalent (preferably technical discipline) such as Risk Management, Computer Science/Engineering, Data Analytics or any other relevant Risk/Fraud mitigation Degree.
- 2-3 years’ experience in fraud, payments or highly analytical related fields
- Intermediate to Advanced Excel skills (all applicants retained after the first interview will have to pass a proficiency test)
- Strong command of the English language (written/spoken).
- Naturally curious and passionate about risk prevention, decisive; yet open to learning.
- Excellent analytical, organizational, problem solving and critical thinking skills.
- Ability to multitask, learn fast, set priorities, be detailed oriented, receive and provide feedback.
Nice-to-haves:
- SQL knowledge.
- Strong understanding of fraud strategies with respect to operational impacts (Fraud prevention and Cost Savings).
- Understanding of Card-Not-Present Payments, including auth, settlement and chargebacks.
- Knowledge of Crypto, SEPA and other payment methods.
- Spoken French or German
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees
In this role you may be exposed to adult content
