Performa is revolutionizing peace officer training: creating sharper minds and safer outcomes for law enforcement and citizens. Our technology is underpinned by rigorous scientific principles and has been proven to enhance informed decision-making in high-stakes scenarios. We are assembling a squad of force-multipliers who are passionate about driving positive change in the world.
We’re seeking a Lead Customer Success Manager who excels at facilitating client success.
How you’ll make an impact:
- Relationships: build strong customer relationships based on trust and expertise.
- Maintain accounts: Utilize your industry knowledge to ensure continued partnerships.
- New business: Identify upsell/cross-sell opportunities.
- Innovation: Work closely with cross-functional teams to strategize and uncover future opportunities for product enhancement and customer success.
What you’ll bring to the table:
- Ability to manage and prioritize a high volume of opportunities.
- Customer-centric mindset: You're driven by the satisfaction of our customers, always striving to champion their success as much as they champion ours.
- Experience analyzing and translating business requirements into technological solutions, ensuring our software meets the evolving needs of our clients.
- Curiosity to learn about customers, products, and emerging trends.
- Expert problem-solving skills.
- Empathy and emotional intelligence.
- Technical savviness.
- Data analysis and reporting skills.
- Sales and negotiation skills.
Beyond the Paycheck:
You will be a critical part of our core team and have a huge influence over the direction of the company.
- Growth: we support and invest in your career development
- Compensation: $90k - $120k + early-stage equity
- Benefits: full suite - medical, dental, and vision insurance, life insurance, disability insurance, 401k, and generous paid time off
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