THE COMPANY: BIRDY GREY (www.birdygrey.com)
Birdy Grey is a direct-to-consumer brand whose mission is to celebrate and elevate friendships during one of the most important milestones in a person’s life: THE WEDDING.
Founded in 2017 by best friends Grace Lee (CEO & Founder) and Monica Ashauer (President & Co-Founder), Birdy Grey offers affordable bridesmaid dresses starting at $100, and fun gifts and accessories for everyone in the bridal party. Brides and bridesmaids alike count on Birdy Grey for their most important day—so much so that we’ve dressed over half a million bridesmaids (and counting) in less than 5 years.
THE OPPORTUNITY: Operations Coordinator
REPORTS TO: Operations Manager
LOCATION: US, Hybrid
We are looking for a motivated Operations Coordinator to join our Operations team. This role will report to our Operations Manager and help maintain data integrity and order processing across all platforms, including Shopify and the ERP system. This role will be responsible for day-to-day order management for D2C, as well as assisting the Senior Operations Associate & Operations Associates with any inbound, outbound, and inventory projects. This role will work cross-functionally with Customer Experience, Production, Merchandising and Planning, Marketing, Public Relations, and E-commerce teams, along with our 3PL team.
SCOPE OF RESPONSIBILITIES
- Responsible for day-to-day order management, escalations, and troubleshooting of D2C orders. Including but not limited to monitoring order exceptions, managing customer preorder SLA, and system transmissions
- Support the Operations team with managing accurate system data, such as new item creation, SKU maintenance, SKU updates, and other miscellaneous system clean-up
- Work closely with the Customer Experience team on Operations issues and act as the first internal point of contact, escalating accordingly when necessary
- Work with the 3PL & Customer Experience team on flagging order escalations & prioritization
- Responsible for all internal sample order processing
- Assist the Public Relations team with troubleshooting influencer orders
- Ensure information regarding in-stock and pending inventory is up to date and communicated to both internal and external stakeholders
- Assist the Operations team in monitoring various performance analyses for outbound and inbound shipments, and other related projects
THE RIGHT CANDIDATE: QUALIFICATIONS & PERSONAL ATTRIBUTES
EDUCATION: Bachelor’s degree required
EXPERIENCE / REQUIREMENTS:
- 1+ years of operations experience in e-commerce, apparel, or consumer goods
- Strong interest in learning about operations & apparel business
- Strong Excel/Google Sheets experience
- Ability to work with large volumes of data
- Problem solver attitude
- Quick learner, loves diving into new subject matters, and able to quickly understand how various business functions work together to achieve objectives
- Ability to work in a demanding, fast-paced environment, with a strong attention to detail
- Hardworking and willing to roll sleeves up - no job is too big or too small
- Resourceful and scrappy - can figure out solutions to novel problems independently
- Proactive problem solver, able to troubleshoot and escalate issues effectively
NICE TO HAVES
- Familiarity with Operations/Customer Experience practices is a strong plus
- Familiarity with Shopify and/or ERP
- Experience working with 3PL warehouse
WHY BIRDY GREY: BENEFITS & PERKS (for eligible Full-Time Employees)
- Competitive Compensation: Based on experience and performance + Annual Performance Bonus
- Healthcare Benefits: 100% employer covered medical dental & vision plans, 50% spouse and dependent medical coverage + access to One Medical + Mental Health Benefits
- Retirement: 401K + up to 4% match after 3 months
- Generous PTO: Flexible Open PTO Policy + 11 paid holidays
- Wellness: A monthly wellness day + $50 monthly wellness stipend + summer Fridays
- Flexibility: Partial remote with a high level of autonomy and accountability + $50 monthly WIFI stipend
- Employee Discount: Free bridesmaid dresses + 50% discounts on Birdy Grey products
- Family Benefits: 3 months of paid parental leave
- Purpose: Join in the success of a high-growth, 80% women, minority founded, early-stage startup by driving performance and building out new processes
Highlights:
- Birdy Grey is #305 on Inc5000's List of Fastest Growing US Companies 2022
- #22 on BuiltIn’s Best Startups to Work for in LA
- Be part of a company innovating the $75B+ US wedding market (IBISWorld, 2019)
- Join a Women Founded Small Business blazing trails in the Bridal industry
- Birdy Grey is making waves on BuzzFeed, The Knot, Brides, People, Allure, PopSugar, Bustle and more
- Named #5 on LA’s 50 Hottest Startups in 2020 by Pitchbook & Dot.LA
- Customers can participate in Birdy Grey’s giveback program with The Princess Project, a non-profit that provides prom dresses and accessories to teens in need
Additional Information
The Lead Announces the 2021 Foremost 50 List: The Annual Power List of High-Growth D2C Brands
Cult-favorite bridal brand brings $99 bridesmaid dresses to one-day pop-up in Plano
Birdy Grey Instagram - @birdygrey
Birdy Grey is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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