Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.
By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.
Datavant is fast-paced, product-driven, and focused on challenging the status quo. But cultures are defined on how they are different, not how they are the same, and we encourage you to read about the Datavant Way here.
The role
As the team lead for our Payer Product Success team. This role leads the effort to ensure Datavant’s payer clients (customers, partners, and prospects) receive the highest value out of their interactions with Datavant. The team’s interactions encompass the whole customer lifecycle, from serving as a subject matter expert as part of the sales process to exceptional execution and delivery of our identified product. Your role will include taking on the product success team members as direct reports. You are responsible for the resourcing, growth, and team operations. You will also take on client projects and deliver exceptional customer experience. Your goal is to make the Product Success team delivers on their ambitious OKRs and core business commitments.
Below are some examples of what you can expect to focus on:
- Support the velocity and performance of our team: Day-to-day you think about how to empower and accelerate your team. You think about what resources they need, what they have, and you are the number one champion for the team’s needs and interdependencies.
- Quantify performance by creating a metrics-driven approach to how your products are performing, time to resolve issues, and more. Some examples include:
- Build and refine processes and tools to enable the access and flow of critical information: You will leverage Asana and other tools to make sure your team has the right information at the right time and the stakeholders that depend on this team have the information they need. You are thinking about how to invest and improve in the team’s playbook. You’re thinking about how we can constantly raise the bar as we scale this team’s impact.
- Have a deep understanding of our product and the use cases we power. We want someone equipped to jump in the deep end, understanding the product, it’s evolution, and the use cases it powers.
- Hands-on by leading high-impact efforts and being highly responsive to delivery. You will manage the team but also take on projects yourself. When there are issues or obstacles, you are in the weeds with the team helping with complex problem solving. You effectively support clients throughout the implementation process and beyond. You ensure successful client onboarding as soon as a deal is signed and overall high client satisfaction, technically set up the clients technically and understand the client’s systems and workflows. You provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products.
- Identify opportunities to better serve clients, both now and in the future. You seek to standardize work wherever possible, including but not limited to the creation, adherence to, and updating of playbooks. You proactively communicate with the Product team to identify client “custom requests” that are the seeds of a valuable new feature, use case, or product. You ensure excellent client documentation to prevent drop-offs when clients are transitioned from one owner to another. You work with sales partners to ensure that handoffs between teams
- Create more leverage for the Product Success team. You look for efficiencies to enable each member of the team to be as high leverage as possible. You proactively communicate with the Product team to identify opportunities for automation of existing processes.
What You Bring to the Table:
Minimum qualifications
- Analytical thinker who has a process-oriented mindset and is willing to work across teams to ensure automation of implementation processes
- Exceptional written and verbal communication skills, with high EQ for client and cross-functional interactions
- Able to convincingly demonstrate the impact of a new solution and make clear recommendations
- Highly-organized and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests
- Intellectually curious individual eager to learn the industry, the product and each of our clients’ businesses
- Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity
- BA/BS degree with strong academic credentials
- 3- 5 years of work experience
- Experience managing teams of at least 3 or more people.
Preferred qualifications
- Experience leading client engagements involving software delivery services
- Passion for healthcare and/or building world-class software
- Understanding of healthcare IT standards and data structures
- Familiarity with writing SQL queries
- Experience in the payer / provider space.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices.
We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $150,000—$180,000.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.
