Company Overview
Soros Fund Management LLC (SFM) is a family office with approximately $28 billion in net assets under management. The majority of the assets are managed on behalf of the Open Society Foundations (OSF), which was founded by George Soros and is one of the largest charitable foundations in the world. OSF supports civil society groups across the world and promotes justice, human rights, democracy, education, public health, and independent media. SFM has approximately 200 employees and is headquartered in New York with offices in London, Dublin and Hong Kong. The majority of the assets are managed internally, and SFM can invest globally in a wide range of investment strategies and asset classes, including equities, credit, fixed income, macro and private equity.
Position Overview
As part of the End User Support (EUS) team at SFM, you will be responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. You will work closely with the Systems, Cloud, and Cyber Security teams in assisting to troubleshoot and ensure end user system and application reliability, but also rolling out both desktop and other infrastructure projects. The role requires quick thinking and excellent troubleshooting skills to be coupled with the ability to provide a consistently high level of customer service, against a well-established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.
Location
NY – 5 days a week in the office.
Key Relationships
Reports To: End User Support Manager
Other Key Relationships: Systems/Cloud Team, Cyber Security Team , Executive Offices
Responsibilities
- Ensure that customer inquiries are handled promptly and effectively and that customer issues are resolved in a timely and satisfactory manner.
- Troubleshooting all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.
- Deploy, update, and maintain all desktop applications.
- Project work focusing on desktop-related hardware and software implementations and improvements.
- Maintain and support telephony, conference room setups, and printers.
- Inventory and record keeping of all applications and desktop hardware.
- Script / automation development for repeatable processes.
- Maintain adherence to our existing change control and documentation process.
Requirements
- 5+ years in a Microsoft-based end user support role.
- Experience in Microsoft technologies such as Azure, Microsoft365, Azure AD/AD, Windows 10/11, DHCP, DNS, Intune.
- Excellent written and oral communication skills along with collaborative team skills are required.
- Experience in automation and scripting. PowerShell preferred.
- Firm understanding of the relationship between the infrastructure and how it relates to desktop and end user environments.
- Zoom suite of tools (including video, chat, and telephony) experience preferred.
- Prior experience in Finance or trading environment preferred.
Core Values
In all respects, needs to reflect the following SFM core values:
- Integrity
- Teamwork
- Smart risk-taking
- Owner’s Mindset
- Humility
Anticipated Salary Range
We anticipate that the base salary for this role will be in the range of $80,000 and $100,000.
In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year-end bonus.
