SUMMARY OF RESPONSIBILITIES

The Systems Administrator will ensure that FirstKey Homes’ IT infrastructure is optimized, maintained and secured. This role will analyze infrastructure needs, coordinate the implementation of solutions and equipment, monitor systems and networks and troubleshoot matters to ensure performance optimization and security.

ESSENTIAL DUTIES

Responsible for the maintenance and optimization of company Workstations and various infrastructure:
Responsible for endpoint management and patch management of Workstations:
- Leverages tools to deploy patches and applications to endpoints:
  - Workstations – Endpoint Central
- Assess system performance and availability and recommend improvements
  - Use various monitoring, logging and performance tools to verify high system performance and availability within a 24x7 environment.
    - N-Able, Endpoint Central, Intune
  - Note issues with performance & availability and draft proposals for Leadership on steps to rectify
- Responsible for managing system images (Golden Images) and troubleshooting imaging system issues
- Perform installations, upgrades and configurations of various hardware and software platforms
- Perform user-level-support in FKH’s Azure Virtual Desktop VDI environments
- Assist in supporting Telecom needs
- Ensure data is handled, transferred, or processed according to legal and company guidelines
- Provide escalated support and guidance to IT Support Team when necessary
- Assist in developing IT policies and practices
- Work with Cybersecurity team to monitor and rectify vulnerabilities (vulnerability management)
  - Qualys, Endpoint Central, Microsoft Azure reporting
- This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

Primarily working indoors, office environment.
May sit for several hours at a time.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in Computer Science, Information Technology or equivalent work experience and/or education
Understanding of Patch Management for Endpoints and Servers
Understanding of DR practices, specifically within Azure (Backup, Site Recovery)
Experience delivering compliance metrics (% to target)
Active Directory – Group Policy, AD U&C, DNS, DHCP
Minimum 2-years’ experience as a Systems Administrator, Desktop Support Engineer or similar role
High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Hands-on experience with Windows(10,11, Server2016,2019)/Mac OS environments

PREFERRED EDUCATION AND EXPERIENCE

Certification in Microsoft or similar technologies
Experience working in property management, real estate or similar industry
Experience working in fast pace, high-growth company
Hands-on experience in Business Continuity planning
Hands-on experience in application integrations, such as SSO
Direct experience drafting policies in various IT operational topics
Hands-on experience in performing migrations, such as moving a workload into Azure
Experience in configuring and managing advanced backup platforms (Synology, Veeam, etc.)

REQUIRED KNOWLEDGE

Computers— Knowledge of computer/server hardware and software, including applications.
Proficiency with troubleshooting technical issues of various levels
Skilled in communicating with non-technical users and management

REQUIRED SKILLS

Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving— Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting— Determining causes of operating errors and deciding what to do about it.
Systems Analysis— Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Service Orientation— Actively looking for ways to help people.
Time Management— Managing one's own time and the time of others.
Speaking— Talking to others to convey information effectively.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance— Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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IT Systems Administrator

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