SUMMARY OF RESPONSIBILITIES

The Regional Leasing Manager (RLM) will work to ensure consistent sales performance is achieved by each District in their respective Division. This will be done through monitoring of centralized reporting on agent productivity and by leveraging this data through constructive one on one sessions with direct report agents and dotted-line agents that report into each District. In addition to sales technique coaching and performance development, the RLM will work with the Sales Management Team to strategically plan each month, leveraging all available resources to optimize sales conversions, monitor daily lead and application volumes via CRM and Power BI and to work to implement new strategic initiatives that will drive sales efficiency.

ESSENTIAL DUTIES

Review all transactions within assigned region with support from the designated broker or owner, as appropriate, seeking to assure compliance with policy and local rules/regulations.
Work with leasing agents within assigned Division to set sales and career goals, aligned with performance KPIs. Establish plans and coach associates to meet KPIs. Coordinate training opportunities and provide general support and coaching on a daily basis.
Plan and facilitate Divisional team meetings and training.
Initiate recruitment efforts, assist with hiring process and provide onboarding for all new leasing agents within assigned region and to assist in training and recruitment efforts as needed with our Central Sales Team.
Work in conjunction with other departments, plan and implement market strategy and operations to meet Plan Occupancy targets and rent growth.
Assess, modify and/or set up systems to increase efficiency of leasing operations to best support the associates and our customers.
Participate in weekly market strategy and management meetings.
Establish and reinforce a positive work environment by monitoring workloads and respecting work-life quality of team members.
Provide meaningful feedback regarding leasing associates’ performance in a timely manner. Keep leadership informed of progress and issues.

This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.
Weekend rotations supporting our agents/specialist and move-in coordinators is required – this includes Saturday and Sunday

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

Primarily working indoors, away from the threat of any weather conditions
May sit or stand for several hours at a time and climb up and down stairs multiple times each day
Must be available to travel throughout applicable Division as needed and appropriate, including travel by air

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or equivalence
Active real estate license required, or willingness to obtain
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Minimum 4 years of supervisory or management experience
Minimum 2 years of recent real-estate experience – SFR experience highly desirable

Knowledgeable of real estate law, local economies, and Fair Housing
Proven sales experience to meet or exceed goals

PREFERRED EDUCATION AND EXPERIENCE

Current broker’s license desirable
Experience using Yardi Voyager or similar property management program

Experience with Microsoft Dynamics CRM highly desirable

Experience working in a fast paced, dynamic company that is metrics-driven

REQUIRED KNOWLEDGE

Sales — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes local marketing strategy and tactics, product demonstration, customer-focused sales techniques, and sales control systems.
Management— Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, leveraging and coordination of people and resources.

REQUIRED SKILLS

Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving— Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Management of Personnel Resources— Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management— Managing one's own time and the time of others.
Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation— Bringing others together and trying to reconcile differences.
Influencing – Being a sales leader influencer, not only teaching new methods and processes, but influencing those same audiences into wanting to use them. Including influencing other leaders and peers to a new point of view.
Persuasion— Persuading others to change their minds or behavior.
Speaking— Talking to others to convey information effectively in a clear and impactful manner.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

Leadership— Job requires a willingness to lead, take charge, and offer guidance and direction.
Persistence— Job requires persistence in the face of obstacles and ability to navigate to desired solutions.
Initiative— Job requires a willingness to take on responsibilities and challenges, including new ones as needed.
Concern for Others— Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace. This is a key attribute for a member of this dynamic team.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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