About GiveDirectly
GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. Since launching in 2011, GD has raised over $1B, delivered cash to more than 1.5 million recipients, launched operations in 15 countries, and continues to expand its reach across the Global South. GD has also grown the research base supporting unconditional cash with 20 randomized control trials from its programs, generating rigorous evidence across countries and contexts. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.
Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We strive to be inclusive of all cultures and experiences while upholding our values globally. In the spirit of our "Know Yourself and Grow" value, we recognize there is always room to improve our team's working experience. But day to day, we aim to "Create Positive Energy" - we take care of one another, have fun, aim to maximize flexibility and accessibility in roles, and pursue professional development opportunities to stay challenged & engaged in our work.
We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
Overview:
The Field Officer is the primary contact between GiveDirectly and the recipients. His/her role will be central to the success of the organization’s field operations. They hold the face and reputation of the organization in the community and manage the relationship with recipients and lowest level leaders in the community. The field officers work full time in the field and report to an Associate Field Manager. This role does not manage any other staff.
GiveDirectly holds highly the value of keeping recipients as the priority of our work and always ensuring recipients are satisfied with how the organization relates with them. The Field Officer therefore ensures eligible recipients are safeguarded, their rights are protected, their choices are respected and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly.
The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model, from enrollment of recipients to sending actual transfers and finally to following-up with recipients that have received transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.
Responsibilities:
Community Engagement team
- Conduct community entry meetings at the village level with the help of the village elder.
- With the help of the village elder, populate the village list for use by the census team.
- Identify any potential risks that we may face before starting enrollment activities in the village.
- Update the community engagement trackers with the outcome of the meetings.
Census team
- Meet with the village elder and guides to understand village boundaries
- Working with other team members, visit every household in the village
- Complete quality and accurate census surveys for all eligible households
- Sync the collected data every day after the field activities.
- Report in a timely manner any serious risks in the community to the Associate Field Manager
Registration team
- Explain GiveDirectly’s program to eligible households
- Provide cell phones to recipients as appropriate and report on issuance back to the office
- Identify and eliminate ineligible households
- Complete quality and accurate registration surveys for all eligible households
- Sync the collected data every day after the field activities.
- Brief the AFM (or their designate) on the day’s outcome and help him/her in the management of any potential risks that may/emanate during the registration.
Audit team
- Identify and eliminate ineligible households
- Complete quality and accurate audit surveys for all eligible households
- Sync the collected data every day after the field activities.
- Brief the AFM (or their designate) on the day’s outcome and help him/her in the management of any potential risks
Note: You will be assigned one of these teams but re-allocations may be done when necessary by the AFM or their designate.
Desired abilities/experience
- Bachelor’s Degree or Higher Diploma
- Proficiency in English and Kiswahili and in addition speak either Somali, Oromo or Anyuak Languages.
- Demonstrate maturity when dealing with and communicating community challenges and concerns with recipients and their leaders
- Physical fitness and ability to cope with difficult field conditions in the urban setting
- Empathy, honesty, and the highest standards of integrity, including positive attitude, strong work ethic, strong follow-through mindset, and team-player mentality
- The role holder will be required to be permanently based in Nairobi
- The role is open to "only" candidates with proper work authorization for Kenya
Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.
About the hiring process
Format: The hiring process follows the same general outline for all open roles:
First interview (30 mins)
Take home skills assignment (~2 hours)
Second interview (1 hour)*
Third interview (1 hour)*
Final interview (1 hour)
Reference checks (30 mins each)
*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org.
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
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