Job Description
We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!
Job Responsibilities
Expected Results:
- Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.
- Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.
- Foster a culture of effective teamwork, contributing to the success of every project.
- Create and maintain comprehensive project documentation.
- Use appropriate verification techniques to manage changes in project scope, schedule and costs.
Prior Experience:
- Minimum of 2 years leading project deployments, or relative experience
- Strong technical understanding of project components and systems.
- Exceptional problem-solving skills and a proactive approach to optimization.
- Outstanding communication and collaboration abilities for effective stakeholder engagement.
- Client-focused mindset with a commitment to ensuring client satisfaction.
- Flexibility, adaptability, and a service-centric approach to project execution.
Job Qualifications
- Experience working with remote teams is desired.
- Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
- Ability to work in a fast-paced, and at times high-pressure consulting environment.
- Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
- Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
- Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.
Preferred Areas of Expertise:
Ideal candidates have demonstrable experience in the following areas:
Project Management Methodologies:
- Moovila: Proficient in using Moovila for project planning and management, particularly skilled in utilizing its features for task tracking, resource allocation, and project health monitoring.
- ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.
Technical Skills for Project Oversight:
- Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.
- System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.
- Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.
Requirements
- A home office set up that meets the following:
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
Note: If you don't have a UPS or a secondary monitor, the company is willing to cover the initial expenses for acquiring these items. The total cost will be deducted from your salary over a three-month period. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
- Able to pass our online behavior and cognitive assessments.
- Able to provide NBI Clearance (for PH applicants).
Compensation
Pay rate ranges from $10.00/hr - $18.80/hr and vary by experience and location.
Benefits
- Paid US Holiday
- Night Shift Bonus
- Paid Time Off (15 Vacation Days per year)
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Health & Wellness Program
- Dental & Vision
- Salary Advancement
