Runner (Reno, NV)

Job Description

The Runner position exists for the purpose of completing errands and travel needed for non-technical or limited technical tasks in the Service Department, as well as contributing to the completion of physical labor both at the ITS office and on-site at client locations as necessary. The Runner is very much a “master of all trades” position, which requires significant flexibility and willingness to take on different tasks assigned by most members of the Service Department staff.

Job Responsibilities

Procedural

• Travel as needed to the UPS Store office used by ITS, collect all mail, and return it to the ITS office for processing and handling;
• Travel to and from client locations as requested by Service to pick up, drop off and connect client equipment, including workstations, network devices and other equipment as needed;
• Set up workstations and basic network devices on a client network, and contact ITS technicians to confirm equipment is accessible from the office as needed;
• Replace basic field serviceable equipment within a workstation or device, such as a graphics card or hard drive;
• Go to on-site suppliers in the Reno area to pick up any parts or equipment needed by Service on an emergency basis; and
• Maintain trust and security in use of a corporate credit card for company purchases, and properly record, document and submit for approval all expenses charged to such card.

 Technical

A Runner is expected to be able to complete the following technical tasks with little or no assistance:

• Set up a computer workstation and verify it can connect to the local network;
• Physically connect a NAS device into a network and verify it is visible to local network devices; and
• Replace field-serviceable parts within a computer (graphics card, hard drive).

Compensation:

Pay rate starts at $20.00/hour upto $22.46/hour and vary by experience and location.

Pay increase and career growth depends on acquisition of certificates. Runners may take the company sponsored certification at least once every six months upon hiring.

(Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)

Benefits:

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement