Currently seeking an IT Systems Support Specialist who enjoys building relationships and gets excited about supporting internal teams with exceptional customer service.

This position is responsible for providing technical assistance and support related computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Benefits: Landscape Forms takes pride in offering a competitive benefits package including, but not limited to, insurance benefits (available your first day), 401(k), family and parenting leaves, tuition reimbursement, wellness programs, quarterly bonuses, and paid time off.

How You Contribute:

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries in person, over the phone, or via email.
Train computer users and write training documentation.
Maintain daily performance of computer systems.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Help resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.

Criteria for Success:

Must have a history of problem solving and providing great customer service. Must have the desire to learn, continuously improve and be willing to accept responsibility. Must be able to work individually, or as a member of a team, use common sense and build a network of relationships with a positive attitude. Must have the ability to give clear communication.

Skills/Education

Formal education in a related field and/or equivalent experience or equivalent training. This person should have a high level of energy, the ability to work independently with an interest in continuous learning and creative problem solving.

This person must possess a high level of written and verbal communication with a variety of audiences. Must have the ability to give clear instruction to both technical and non-technical disciplines. This individual should be able to adjust priorities on the fly while keeping the big picture in focus.

Physical Requirements and Work Environment

The environment is mostly office but may include a shop environment that is noisy and dirty. Reasonable accommodations may be made for individuals with disabilities to perform the principal accountabilities.

Who We Are:

Landscape Forms is the industry leader in integrated solutions of high-design site furniture and advanced LED lighting. For more than 50 years we have produced site furnishings that help designers and other clients achieve beautiful, functional environments that enhance the experience of outdoor space. Our secret is simple. Design, Culture and Craft drive everything we do.

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PLEASE READ CAREFULLY AND SIGN BELOW IF YOU AGREE TO THESE TERMS OF EMPLOYMENT.

Certification of Truthfulness: I represent that all my statements in support of my Application for Employment are true and complete. I understand and agree that if Landscape Forms Inc., at any time, should determine that any requested information was withheld by me or any of my statements are false or misleading, I may be discharged.
Employment at Will: If hired by Landscape Forms Inc., I agree to comply with all rules, regulations, policies, and communications directed to employees, including any changes made from time to time. I understand that I will be free to resign my employment at any time with or without cause, and with or without prior notice or warning to Landscape Forms Inc.; I agree that Landscape Forms Inc. also may terminate my employment at any time, with or without cause and with or without prior review, notice, or warning.
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Need For Accommodation: If I, due to a physical or mental disability, require an accommodation to perform the job for which I may be selected, I understand that I must give Landscape Forms Inc. written notice of that need within 182 days after I know or reasonably should have known that an accommodation is needed. Failure to do so may bar me from alleging that Landscape Forms Inc. has not accommodated me as required by Michigan law.
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Disclosures: I agree that the contents of any offices, work spaces, desks, computer and computer generated data, any Landscape Forms Inc. property I may be using, as well as my person, and any of my own property I bring onto Landscape Forms Inc. premises, may be inspected by Landscape Forms Inc. at any time, and I waive and promise not to make any claims against Landscape Forms Inc. (or its employees or agents) relating to such inspection. I agree that, except as directed otherwise in writing by Landscape Forms Inc., I will not disclose to anyone, use for my own purposes, or access for any purpose other than LFI’s business interests, any of confidential or proprietary information, either during or after my employment. I understand and agree that client names and information, financial data, computer information and processes are confidential and proprietary information and I will not make written or other copies or notes regarding these matters except as necessary to perform my job. I agree that if my employment ends, I will deliver to Landscape Forms Inc. all material of any kind that I have relating to its business, including any such copies or notes. I agree that if any of the above commitments by me is ever found to be legally unenforceable as written, the particular agreement concerned shall be limited to allow its enforcement as far as legally possible.
Consideration for Employment: I agree to the above terms of employment if I am employed by Landscape Forms Inc.. Should I be employed, I understand and agree that these provisions of my employment can be revised only by a signed contract authorized by a written resolution of Landscape Forms Inc., and that no person in Landscape Forms Inc. has any authority to offer employment other than on an at-will basis as described above. I understand and agree that, except as provided above, all compensation, benefits, programs, rules, and policies of Landscape Forms Inc. are subject to exception or change at any time as decided by Landscape Forms Inc. in its sole discretion.

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This authorization and waiver is part of my electronic application for employment with Landscape Forms, Inc.

I authorize all employers and educational institutions where I am or have been employed or enrolled, and all law enforcement agencies, to disclose to Landscape Forms Inc. any and all information in their possession about my employment history (including disciplinary and other matters), personal background, and/or credit background. I hereby waive written or other notices from all such parties of their release of any such information to Landscape Forms Inc. I further authorize all educational institutions I have attended to disclose to Landscape Forms Inc. any and all information in their possession regarding my attendance and performance at such institution, including but not limited to: disclosure of any diploma or degree of certification awarded; disclosure of academic information and transcripts; and disclosure of any disciplinary record. I hereby waive written or other notice from such institution of its release of any such information to Landscape Forms Inc.

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