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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We're seeking a Strategic Account Manager ready to join our hospitality engagement team in Berlin. Your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed’s highest valued customers.
*** Note that this role will be based in Berlin, Germany***
What you’ll be responsible for:
- Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers
- Own and drive the strategy for each customer in your book of business
- Responsible for driving product adoption and Net Revenue Retention of book of business
- Plan and deliver Quarterly Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
- Own, manage and drive key customer accounts
- Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client’s business, goals and objectives
- Work cross functionally with internal teams to provide second-to-none customer satisfaction and resolution for at-risk events
- Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps
What you’ll be bringing to the team:
- 4+ years experience in an enterprise-level Customer Success or Account Management role in B2B environments
- Experience owning a large book of business
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
Even better if you have, but not necessary
- Bachelor’s degree in a relevant field
- Experience in a SaaS and/or technology-related field
- Industry expertise in retail or hospitality
What’s in it for you?
Come Live the Lightspeed Experience….
- Genuine career growth opportunities based on performance within a company that's continuously expanding
- Uncapped commission
- Work with highly skilled people who are as passionate about sales & marketing as you are
- An environment that encourages initiatives and leadership
- Work in a team big enough for growth but lean enough to make a real impact;
- Fun activities with your teammates & social events throughout the year
and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App- whether it is meditation, coaching or counselling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Subsidy to annual travel pass if you travel by public transport to the Berlin office
- Regular breakfast or lunches, drinks & snacks in our Berlin office
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
