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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Systems Specialist - Salesforce Admin to join our Information Systems team in Manila. You will be ensuring our internal users obtain best-in-class technical support while using our line of business information systems. In this role, you will be working as part of our awesome Manila Support team, helping out internal customers around the world.
What you’ll be doing:
- Act as an escalated technical support contact for IS Support on IS systems related inquiries
- Ensure that any Support tickets (incidents, changes, requests, user access, bugs) are handled efficiently within the agreed SLAs
- Participate in projects and initiatives that improve the IS Support landscape
- Develop and maintain technical expertise in assigned areas of product functionality and utilise that expertise effectively to help internal teams and employees
- Handle ad-hoc support requests in the support channels, monitoring for trends and communicating opportunities for operational improvement proactively to leadership
- Writes bug tickets following existing standards
- Collaborate with the different IS resources to implement admin changes in some systems
And a little bit of....
- JIRA ServiceDesk Configuration
- Documenting processes, how-to articles and content for a support knowledge base
- Providing mentorship and training to junior Specialists where required
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role
This role will cover predominantly a nightshift schedule and may be required to work during weekends depending on the business needs.
What you need to bring:
- Salesforce Admin certification, Zendesk Support and/or Explore Certification, Intercom Academy Certification, or similar, are major assets
- Extensive knowledge of the supported product’s ecosystems and demonstrated experience in their configuration
- Multiple years of demonstrated excellence in customer/requester-facing roles, in either customer-facing support or internal-service IT / Service desk
- Familiarity with Agile methodologies
- Understanding of database systems and SQL, REST based API, if/else logic, conversational AI intents and workflows is considered a major asset
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
What’s in it for you?
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Participate in the Lightspeed global culture
- Competitive salary package
- Flexible Work from Home policy
- HMO for employee and 2 dependents
- 15 days Vacation Leave and 10 days Sick Leave
- Night differential (where applicable) and allowances
- Health and wellness benefit of 7500PHP per year
- Mental health online platform and counselling & coaching services
- LinkedIn Learning license
We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
