Hi there! Thanks for stopping by 👋
We’re looking for an Account Manager to join our team. You will be the go-to contact for a book of EMEA hospitality clients assigned to you. You will be responsible for building and maintaining lasting relationships with these accounts and driving them to acquire additional Lightspeed Hospitality Products that will help them deliver growth and efficiency for their business.
What you’ll be doing:
- Develop a deep understanding of your customers, including their opportunities for growth and optimisation
- Stay engaged with your portfolio of customers - educating them on new products we launch and nurturing their expansion plans.
- Create and manage an expansion pipeline and portfolio of subscribed customers, growing monthly revenue for each customer
- Identify and drive opportunities for upsell through targeting segments of qualified customers (eg payments, accounting, upgrades, etc)
And a little bit of…..
- Maintain a deep understanding of the Lightspeed Products, integrations and partners
- Leading/supporting strategic hospitality-focused projects
- Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role
What you need to bring:
You will be stepping into a supportive and collaborative team who celebrate not only team but also individual success.
- A hospitality background would be ideal, but if you don’t have that we’ll settle for lots of passion and enthusiasm for the industry
- You are a people person, goal-oriented, and have a passion for building relationships
- Experienced working in a fast paced, Sales environment where you regularly exceeded targets
- Confident demonstrating the value of tech solutions and driving informed return of investment discussions
- Entrepreneurial approach; you work smarter not harder
- Good time management with strong organisational skills
Come live the Lightspeed experience...
- Genuine career opportunities in a company that’s creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy, and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Company pension program
- Health and wellness benefit
- Mental health online platform and counseling & coaching services
- Paid leave and assistance for new parents
- Language classes & LinkedIn Learning license
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
