Do you consider yourself someone with excellent customer service skills? Do you possess the superhero ability to effectively explain, using your amazing communications skills, technology in non-technical terms?
Lightspeed Systems is proactively seeking future talent to potentially join our growing Customer Success team as a Technical Support Specialist. In this role, you'll have the chance to troubleshoot and assist end users across various issues, playing a vital role in our mission to keep kids safe in school.
ABOUT THE JOB:
The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.
- Responsible for independently identifying, analyzing and resolving technical problems across Lightspeed Systems’ full suite of products.
- Provide seamless and proactive communication to customers providing solutions, status updates, and recommendations to ensure correct product configuration and usage
- Responsible for assistance with configuration and integration of Lightspeed products as well as identifying and documenting issues for escalation to our Product and Engineering Teams
- Effectively manage support inquiries through diverse channels, including but not limited to email, chat, and phone.
- Supports, monitors, tests, and troubleshoots hardware/software problems pertaining to LAN/WAN.
- Maintains current knowledge of Lightspeed products, trends, and developments in IP, networking, and related technologies.
- Ability to manage own workload and train other support specialists as required.
- Responsible for non-business hours on-call support.
- Performs other related duties as assigned.
ABOUT YOU:
- Minimum 2 years of workstation administration experience required.
- Minimum 1 year of Operating system installation and configuration, Windows and Mac OSX required.
- Knowledge of directory services to include, Active Directory, GSuite, Azure AD.
- Knowledge of cloud-based solutions
- Knowledge of mobile device platforms and mobile device management solutions
- Knowledge of mobile operating systems (iOS, Android, ChromeOS)
- Advanced understanding of IP, Network planning, router configuration and management, and firewalls.
- SQL Server experience.
- Technical degree or equivalent work experience preferred.
- Previous help desk experience.
- Ability to communicate effectively, both orally and in writing, with all levels of staff.
- Ability to explain technology in non-technical terms
- Ability to clearly document and record information.
- Excellent organizational and problem-solving skills.
- Excellent customer service skills.
- Ability to function effectively in a fast-paced, team environment.
Available to work flexible hours including both scheduled and on-call support, including weekends and holidays
ABOUT US
For over 20 years, Lightspeed Systems® has been a leader in the ever-changing landscape of K-12 learning technology. Lightspeed Systems works with tens of thousands of schools to maximize the safety, mobility, and effectiveness of their students’ learning experience. Every device can be covered with the most effective web filter, student safety monitor, classroom management software, device management tool, and analytics program available. Learn more at www.lightspeedsystems.com.
We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:
- Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate our HDHP.
- Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
- Retirement-- 401(k) matching up to 6%
- Other -- Work from where it makes sense. Pet insurance.
ABOUT OUR ATX HQ
If “work from where it makes sense” includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- A private chef serving up breakfast & lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)
