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About the role:
OLIVER is hiring a Senior Account Manager to join our hybrid onsite team in Toronto!
As a Senior Account Manager, you will have excellent communication skills, fielding and managing client requests, while bringing strong business acumen across several business disciplines. You will ensure that work is assigned to appropriate staff and facility. You are detail-oriented and organized, maintaining internal timelines and ultimately delivering to client campaigns. Experience in planning and execution of full-funnel marketing campaigns, and experience in customer email communications is also a requirement.
What you will be doing:
- Internal support as well as client support in the management of project details from start to completion
- Review all project requests, schedule and plan accordingly
- Maintain workflow system
- Maintain an accurate and up-to-date record of all projects and their status using our workflow management technology
- Obtain client feedback in a structured manner and share with teams
- Monitor and incorporate feedback from the client and/or the internal team for continuous workflow improvement
- Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
- Maintain clear face-to-face communication with clients at all times and manage client expectations
- Responsible for asset librarian responsibilities of client assets
- Oversee the day to day of the studio and agency assigned team providing direction and delivering projects with excellence
What you need to be great in this role:
- 3+ years of experience in Account Management or Project Management in a creative department
- Bachelor’s degree in a related field or equivalent
- Experience in a fast-paced environment with the ability to work under tight timelines
- Ability to handle multiple projects at a time
- Must be able to multitask and prioritize workload
- Customer service skills
- Good written and interpersonal skills
- Highly organized
- Excellent attention to detail
Req ID: 8941
#LI-PS1 #LI-midsenior
About OLIVER:
OLIVER believes that agencies work better inside a brand’s organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.
Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you’re most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best – we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.
Our Values and how to live them
- Ambition. You look for opportunities to deliver greater value to those around you
- Imagination. You identify a range of solutions to problems
- Inspiration. You lead by example and encourage others
- Inclusion. You are actively pro-inclusive and anti-racist across our community, clients and creations
- Learning. You have excellent listening skills that helps you to learn from our clients and those around you
- Results. You accept responsibility for your action
We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.
Inside Ideas Group and its affiliates and subsidiaries have an internal recruitment department. IIG does not accept unsolicited resumes from any source other than directly from a candidate.
