What you will be doing:
- Develop and implement CRM strategies: Create and execute CRM strategies to enhance customer engagement, retention, and loyalty. Define customer personas, segmentation, build automation, targeting strategies to optimize customer experiences.
- Manage CRM system: Oversee the organization's CRM platform, including system configuration, data integrity, and user access. Ensure the CRM system is effectively utilized to capture, analyze, and leverage customer data.
- Analyze customer data: Conduct data analysis to gain insights into customer behavior, preferences, and trends. Monitor key performance indicators (KPIs) to assess the effectiveness of CRM initiatives and identify areas for improvement.
- Implement targeted marketing campaigns: Develop and execute targeted marketing campaigns based on customer segmentation and insights. Utilize CRM tools to personalize communication and deliver relevant content through various channels (email, SMS, social media, etc.).
- Collaborate with cross-functional teams: Work closely with marketing, and customer service teams to align CRM strategies with overall business objectives. Collaborate on customer acquisition, retention, and upselling initiatives.
- Optimize customer journeys: Map and optimize customer journeys by identifying touchpoints and opportunities for personalized interactions. Implement automation and trigger-based campaigns to deliver timely and relevant messages to customers.
- Conduct A/B testing and performance analysis: Design and execute A/B tests to optimize CRM campaigns and improve customer response rates. Analyze campaign performance and customer feedback to make data-driven recommendations for continuous improvement.
- Ensure data privacy and compliance: Adhere to data privacy regulations and best practices, such as GDPR or CCPA. Implement and maintain data security measures to protect customer information.
- Provide training and support: Train and support team members on CRM system usage, best practices, and data management. Ensure proper documentation and knowledge sharing.
- Stay updated on CRM trends: Stay informed about industry trends, emerging technologies, and best practices in CRM. Identify opportunities to leverage new tools or features that can enhance CRM effectiveness.
What we are looking for:
- Bachelor's degree in marketing, business administration, or a related field. Additional certifications in CRM or marketing automation are a plus.
- 3-5 years experience in CRM management, preferably in a similar industry or role.
- In-depth knowledge of CRM principles, strategies, and best practices.
- Familiarity with CRM platforms (e.g., ActiveCampaign, Salesforce, HubSpot, Microsoft Dynamics) and marketing automation tools.
- Strong analytical and problem-solving skills with the ability to interpret complex data sets and derive actionable insights.
- Excellent project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
- Proficient in data analysis tools (e.g., Excel, Google Analytics) and CRM reporting functionalities.
- Understanding of customer behavior, segmentation, and targeting techniques.
- Knowledge of digital marketing channels and customer communication strategies.
- Excellent communication and presentation skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Detail-oriented with a focus on accuracy and quality.
- Familiarity with data privacy regulations and best practices.
- Experience in driving strategic loyalty program is a bonus.
We value our employees - let’s check out what we offer
- 5 days work week
- Performance bonus
- 20 days of annual leave
- Birthday, marriage, parental and new pet leave
- Medical Insurance
- Flat organizational structure
- Young and energetic team
- Comprehensive training
- Work from home policy