About Paytient:
We’re on a mission to help people better access and afford care.
Every day, millions of people, and their loved ones, need to see a doctor. For most of us, that moment is an uncertain one - we’re unsure of what’s wrong, who to go to, how long it’ll take to be seen, when we’ll feel better, and what it’ll cost.
Paytient partners with thoughtful employers and health plans who understand the impact of that moment and want to ensure that every one of their plan members are easily able to access and afford care. Our clients understand that an improved ability to self-pay for care changes patient behavior and creates value for the health plan. This founding belief is becoming an emerging standard of care in health plan design and is now, in fact, a mandatory capability in some governmental health plans. Founded in 2018, Paytient is now part of nearly 2,000 employer health plans and providing certainty that people are better able to access and afford care.
About The Role:
Paytient is seeking a highly motivated and results-oriented Technical Program Manager (TPM) to join our growing Product team. In this critical role, you will be responsible for the successful implementation and ongoing management of our Medicare Prescription Payment Plan (MPPP) program, ensuring seamless integration with client Part D health plans.
Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana.
What You'll Do:
- Program Management:
- Lead the entire lifecycle of the MPPP program, from project initiation and planning to successful execution and ongoing maintenance.
- Develop and manage comprehensive program roadmaps, timelines, and budgets, ensuring alignment with product vision and business goals.
- Track program progress, identify and mitigate risks, and implement effective change management strategies.
- Collaborate with cross-functional teams (engineering, product development, sales, and customer success) to ensure all stakeholders are aligned and informed.
- Technical Ownership:
- Work closely with engineering teams to ensure technical feasibility, scalability, and security of the MPPP program within the Paytient platform.
- Stay current on evolving Medicare regulations and technical standards related to Part D prescription drug payments.
- Possess a strong understanding of healthcare IT systems, data integration processes, and API development.
- Client Implementation and Integration:
- Manage the onboarding process for new Part D health plan clients, ensuring successful integration with their existing systems.
- Work closely with client teams to understand their specific needs and configure the MPPP program for optimal functionality.
- Develop and deliver comprehensive training materials and support resources for client staff.
- Successful Measurement and Reporting:
- Define and track key performance indicators (KPIs) to measure the success of the MPPP program.
- Analyze program performance data to identify areas for improvement and optimize program effectiveness.
- Generate regular reports for leadership on program progress, client adoption, and user feedback.
What You'll Bring:
- Minimum 5+ years of experience in technical program management, preferably within the healthcare technology sector.
- Proven track record of successfully managing complex programs, ensuring on-time and on-budget delivery.
- Strong understanding of Agile methodologies and project management best practices.
- Excellent communication and collaboration skills, with the ability to effectively interact with both technical and non-technical audiences.
- Proficient in project management tools (e.g., Jira, Asana) and comfortable working with technical documentation.
- In-depth knowledge of healthcare IT systems and data integration principles is a plus.
- Experience working with Medicare regulations and Part D prescription drug plans is highly desirable.
Benefits We Offer:
- Medical, dental and vision insurance
- $4,150 annual HSA contribution
- Paytient Health Payment Account (HPA)
- Monthly lifestyle spending stipend
- 33 days of annual PTO
- 401k plan access with a 4% employer match
- 16 weeks of fully-paid parental leave
- Stock options in Paytient
- ...and more!
Paytient is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
