Regional CWH Membership Manager - Birmingham, Leeds & Bristol

Who We Are…

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

 

 

 

*This role can be based in either Birmingham or London*

The Role…

The Regional Membership Manager is the driving force behind creating and curating membership communities for Cities Without Houses (CWH) across 3 cities; Birmingham, Leeds, and Bristol.

They are responsible for recruiting and retaining CWH members across multiple cities, overseeing all aspects of member experiences, from events to communications. As the direct link between members and the business, the Regional Membership Manager acts as a voice for our members, building relationships and understanding their needs. They manage recruitment, retention, member inquiries, and ensure a consistently high-quality experience.

Reporting to the Head of Membership, the Regional Membership Manager ensures targets are met and the member experience is top-notch. Collaborating with peers in events and content, they deliver an unforgettable experience for all CWH members.

 

Main Duties…

• Recruitment & Retention - Drive regional membership recruitment through personal contacts in the creative industries, working towards quarterly member targets for CWH members.
• Committees - Build, grow, and motivate Membership Committees in allocated cities, ensuring diversity and reflecting the local culture.
• Experiences & Events - Create and host engaging events for CWH members, promoting member engagement and the Soho House experience.
• Communication - Execute a communications plan, delivering relevant and regular content to members in the region.
• Soho House Magic - Collaborate with membership leaders and committee members to recruit high-profile members.
• Liaisons - Recruit and manage liaisons in cities, setting objectives and managing performance.
• Local Outreach - Network and engage with local individuals, connectors, and creatives to build brand awareness and attract new members.
• Local Intel - Gather information on the creative industries, population, trends, and challenges in the region.
• Travel - Flexibility to travel frequently around your region, as well as working late nights and weekends as and when required.

 

What We Are Looking For…

• Network - the ideal candidate has contacts in creative industries in Birmingham, Bristol, and Leeds.
• Communication skills - Excellent written skills, experience in writing marketing emails, event copy, press releases, and emotionally intelligent verbal communication skills.
• Personality - Charismatic, confident, and creative with a passion for fashion, art, music, and film. Natural networker.
• Motivation - Self-motivated and independent in getting things done.
• Organisation - Highly organized with the ability to manage a complex workload and team, prioritize successfully, and pay attention to detail.
• Events - Bonus if experienced in programming and/or producing events.
• Diversity & Inclusion - Well-travelled with an educated worldview, appreciation for different cultures, politics, creative groups, and social scenes. Passionate about promoting diversity and inclusion.
• Systems & software - Proficient in Microsoft Office Suite, Salesforce, Trello, and other systems.

 

 Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Every House Membership
• Free lunch at Store X Café in 180 Strand Mondays & Fridays
• 50% off Food & Drink, 7 days a week
• Staff Room Rate; Any Bedroom, Any House, $100 a night
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Birthday Day Off
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Opportunities for all…

Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Soho House is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.