Mr D, a division of takealot.com, is looking for a highly talented Social Media Community Manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!
Think you’ve been challenged before? Think again!
- Scale: Show the millions of Mr D customers what you can do
- Learn: We work with the best of the best, and then some.
- Grow: Expand your career in the fast-growing Takealot Group: takealot.com, Superbalist.com and Mr D. We like to promote from within: Here’s your chance.
This position reports to the Head of Brand for Mr D.
Your responsibilities will include:
Community Engagement and Interaction
- Drive meaningful interactions by engaging in and moderating community discussions.
- Encourage user-generated content and foster a vibrant community culture.
- Serve as the front-line brand ambassador in daily social media conversations
- Monitor social channels for brand mentions and customer feedback, ensuring prompt and appropriate responses.
- Enforce community guidelines to maintain a respectful and engaging online environment.
- Address negative sentiments swiftly to uphold the brand's reputation.
Content Support and Alignment
- Load all content across social platforms timeously.
- Assist in the creation and distribution of content across social platforms that resonates with the community.
- Ensure content consistency with the brand's voice and marketing objectives.
- Support live events and campaigns with real-time content and community feedback.
Insights and Reporting
- Gather and analyze community feedback to provide insights on public sentiment and content performance.
- Collaborate with the Social Media Manager to refine strategies based on community insights.
- Generate regular reports detailing community engagement trends and content effectiveness.
Attributes & Skillsets required:
- Empathetic: Naturally attuned to the community's tone, providing a responsive and caring brand interaction.
- Alert: Always on the lookout, ensuring the brand's standards are upheld online.
- Resourceful: Adept at finding creative solutions to engage users and resolve issues.
- Collaborative: Works seamlessly with others, valuing team input to enhance community efforts.
- Strong understanding of social media dynamics and user engagement strategies.
- Proven ability to monitor and moderate large-scale online communities.
- Competence in utilizing analytics tools to derive community insights.
- Familiarity with content management systems and scheduling tools.
- Experience in supporting and aligning content with broader marketing campaigns.
Qualifications:
- Bachelor's degree in Marketing, Communications, or related field, or equivalent experience in community management.
Let’s talk about life @ Mr D
- The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny.
- No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy and more.
- Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
- Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
- Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see?
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference
