At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis. 

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 91 Million users, and more than 316 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey.

We’re looking for an exceptional Customer Experience Specialist to join the Global Customer Experience superstar team at Too Good To Go.

This position requires going to our Melbourne office 2-3 times per week and availability from Monday to Friday, from 09:00 h to 17:00 h.

Your mission

Reporting directly to the Customer Experience Team Lead, you will be the face of Too Good To Go for our users and partners and turn them into ambassadors by providing efficient and friendly customer experience. You’ll inspire and empower them to take action against food waste and to become part of the movement. You will play a pivotal role in the expansion and success of our presence in Australia, positioning Too Good To Go as a key partner in the fight against food waste.

 Your role

  • You will be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone.
  • You will answer all questions through some of our SSMM tools (Facebook, App Store, Play Store, Trustpilot and Google Reviews).
  • You will handle priority situations (urgent cases) as well as contact stores proactively when necessary.
  • You will build and implement processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour.
  • You will be our best ambassador by embodying the philosophy and tone of our brand. 
  • You will collaborate closely with other teams to spot challenges early on and enhance efficiency.

Requirements

  • You have experience in Customer Service and Account Management.
  • You are fully proficient in English (minimum C1). 
  • You are based in Melbourne  
  • You’re a first-class and inspiring communicator and are able to draw on those skills to set the bar high.
  • Previous experience working with CRMS like Salesforce, Hubspot or SAP will be a plus!
  • You are a team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
  • You like being part of a fast-pasted dynamic environment and like to engage with  stakeholders 
  • You are detail-oriented and stay focused even when you have to handle repetitive tasks.
  • Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
  • Fluency in Mandarin will be a plus
  • Previous experience working in a marketplace, a big platform, or the Food Industry will also be a plus.

Our Values:

  • We win together
  • We raise the bar
  • We keep it simple
  • We build a legacy
  • We care: 

 What we offer:

  • A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.
  • The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!
  • Strong personal as well as professional development in an intense and high-growth scale-up environment.
  • An open company culture where you have the independence and room to unleash your creativity.
  • A strong team culture where successes are celebrated together.

How to apply

  • We are passionate about recruitment and grateful for your interest! Please carefully read everything written above and check out our website and international media to get a good overview of Too Good To Go. 
  • Submit your Resume and Cover letter in English. 
  • Please note that we only accept applications coming through our platform. Resumes and/or Cover Letters will not be accepted by email or LinkedIn direct messaging.
  • The application process consists of a short video call with Talent Acquisition, followed by an interview with the hiring manager and a case study. 

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1




A Movement for Everyone
We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.
We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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Candidate Demographic Questions

As part of our focus on improving our talent acquisition, diversity, inclusion, equity and belonging efforts, we’d like to know a little more about you, unlinked to your application. Answering is completely voluntary, but we will be grateful for your response as the information will help us evaluate and improve our talent attraction processes.

Please be assured that all survey responses are entirely anonymous and will be treated with the utmost confidentiality. Whether or not you choose to answer the questions will not affect your job application or any future opportunities with us. The survey is independently managed by our third-party recruitment vendor Greenhouse, ensuring that no one within Too Good To Go will have access to individual responses. Too Good To Go will only receive aggregated data to identify trends and areas for improvement to make our recruitment practices more inclusive, equitable, and attractive to a diverse range of candidates.  

By answering this survey, you consent to the collection and processing of your responses for the purposes listed above. Despite the fact that we do not have access to your individual responses, we are required by data protection legislation to obtain your consent for the processing of the survey responses carried out by our vendor Greenhouse. You have the right to withdraw your consent at any time by contacting us privacy@toogoodtogo.com.  However, please note that as we are not able to access individual survey responses, we would need to delete your entire candidate profile in order for the underlying demographic survey responses to be deleted in Greenhouse.

You can read more about how we at Too Good To Go protect personal data in our privacy policy for candidates here. Further, we encourage you to take a moment to familiarize yourself with Greenhouse’s privacy policy here

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