About Us

DuraPlas, Inc. has been in business for over 50 years. The business has evolved and flourished and now has a family of brands, including Maxi-Lift, Inc., that span multiple industries. Today, we serve customers in the United States and 65 countries around the world. We develop new and innovative plastic products used in the transporting and handling of commodities for a variety of industries and companies. Our plastic products replace wood, metal, and wire to make customers’ jobs easier and more efficient.

We manufacture a wide range of products that are used in industries such as agricultural food production to warehousing in our 300,000 square foot headquarters facility in Addison, Texas. We use state‐of‐the‐art injection molding equipment and economies of scale. With our deep understanding of plastics, we create true value for our customers. Grit and tenacity, along with lean operations, have made the company what it is today. DuraPlas retains its original entrepreneurial spirit with a customer-focused, growth orientation.

Company Purpose & Vision: Our purpose is to make a positive difference in the lives of our employees, customers, and communities. Our vision is to be the leader in replacing wood, wire, and metal products with creative plastic solutions.

Learn more about our products on our company websites:

Maxi-Lift - https://maxilift.com/
DuraPlas - https://duraplasinc.com/

Position Summary

We are seeking a Client Relations Manager to lead our inside sales team, ensure customer satisfaction, and champion the continuous improvement of sales operations. Our ideal candidate for this position has earned a reputation as a trusted sales team leader in a manufacturing environment and has experience leading change management and working cross-functionally with a high degree of autonomy.

The Client Relations Manager will lead a team of eight and will collaborate daily with senior leadership and team members in accounting, distribution, and manufacturing operations. This position reports directly to the Vice President of Business Development and acts as the right hand to the VP, ensuring we always deliver on our promise to our customers and secure long-term relationships with repeat business. Success in this role relies heavily upon this person’s ability to be highly adaptive to the different personality types of our internal and external customers, and to be a systems thinker who can see across the organization to identify the best solutions for the business, the team, and our customers.

The priorities for this role are: 1) Be a servant leader—lead by example, remove obstacles, and set the team up for success; 2) Improve processes—be relentless in the pursuit of making things better operationally so people can do their jobs more efficiently and with more enjoyment; 3) Own day-to-day sales operations—solve daily challenges in a way that strengthens internal relationships and ensures our customers always have a “Best in Class” experience.

A successful Client Relations Manager is a change agent and a self-motivated problem-solver who enjoys being in a highly visible role that creates significant value for the organization. Traits that tie to success include curiosity, confidence, resilience, and impatience with the status quo. The person in this multi-functional role has the opportunity to create a significant impact within a successful, growing business.

Responsibilities

Lead the inside sales team as a servant leader; remove obstacles and provide support, coaching and the tools needed to succeed; also hire and train new team members when needed.
Ensure a “Best in Class” experience for our customers with same day acknowledgement for all quote and order inquiries and by fostering a can-do attitude where all team members can service all customers, regardless of the product line.
Be an active member of the customer service team; support key account management and resolve customer escalations in a way that balances the needs of the company, the team, and the customer.
Evaluate and continuously improve sales operations processes; develop and implement training and quality assurance programs.
Seek opportunities for significant impact; drive and implement change.
Collaborate cross-functionally with operations, distribution, and accounting; develop strong relationships with internal customers to ensure we have a foundation of trust and deliver the best service to our customers.
Become a subject matter expert on company products and programs.
Collaborate with executive leadership to meet strategic objectives.
Be a positive brand ambassador of our family of brands both inside and outside the company by exemplifying integrity, entrepreneurship, and admirable character.

Education & Experience

Bachelor’s degree in a field related to business, agriculture and/or engineering
7+ years of experience in sales and operations in a manufacturing environment, including 3+ years of team leadership
Proven experience successfully managing key accounts with complex needs
Experience that demonstrates successful change management and the ability to create a significant positive impact through process improvement
Experience in plastics or bulk material handling industries is a plus
Experience with Microsoft Dynamics or other CRMs
Experience implementing new technologies for process improvement; experience implementing an e-commerce platform is a plus
Experience interfacing with senior leadership and participating in cross-functional teams
Career experience in both a large company (Fortune 500, for example) and in a small to mid-size company (such as a family-owned or founder-led company) is a plus

Skills & Character Traits

Strong systems thinking ability and analytical skills
High emotional intelligence; ability to read people and understand their needs
Excellent communication and interpersonal skills; adaptable to a wide range of stakeholders from the manufacturing floor to accounting to senior leadership and key customers
Ability to gain buy-in from various stakeholders by demonstrating authentic empathy and providing data to back up recommendations
Resilient and resourceful; natural inclination toward viewing challenging situations as puzzles to solve
A commitment to high standards of excellence; unwilling to settle
A sense of urgency, hands-on approach, and a bias for action
Tech savvy; able to learn and optimize the use of various technologies
Inclination to take responsibility, self-manage, and be very hands-on in doing whatever needs to be done to push toward outcomes

We value diversity and commit to making hiring decisions based on the skills and traits needed to be successful in this role. We are an equal opportunity employer and we welcome your application.

All candidates must be legally authorized to work in the United States.

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How did you learn of this opportunity (Example: LinkedIn, Indeed, or employee referral)?

This position requires the ability to work onsite in our Addison, Texas location, so the Client Relations Manager must live in the Dallas-Fort Worth area. In what city do you currently reside? If you are outside of Dallas-Fort Worth, please indicate your interest in relocating.

What interests you most about this opportunity?

Since this person will manage a team of 8, we are looking for at least 7 years of experience in sales with at least 3 years in managing others. How many total years of experience do you have managing others?

We are looking for experience in a manufacturing environment since that experience provides the best understanding of our environment and the internal stakeholders (ranging from distribution & the shop floor to accounting and senior leadership) and the types of customers this person will interact with. It's helpful if you have experience in plastics or bulk material handling, but not required. Briefly, which experience(s) from your background is most relevant to our environment?

One of the primary goals for this role is continuous improvement of our sales operations which requires the ability to lead change (seek opportunities for impact, gain support from stakeholders, manage implementation). Please provide one example of an opportunity for improvement that you found and were able to successfully implement for the betterment of the whole team. You can keep your response brief here - if we have the chance to meet, we will enjoy talking about this in more detail!

Do you have experience implementing or improving an online ordering system/e-commerce platform? If yes, please briefly describe your role in the implementation. If no, we'd love to know about any other technology platforms you've been a part of implementing.

We are interested in someone who has experience in both a large company (Fortune 500, for example) and a smaller company (such as a family-owned or founder-led company). The reason is we value the training and structure gained in the large corporate environment, but we are an entrepreneurial business with a lean team, so knowledge of what it's like working in a smaller company is also valuable. Do you have experience in both? Feel free to add commentary.

Optional: Please tell us briefly what information you would MOST like to know to explore if this opportunity is the right fit for you (besides compensation - we will address that on the first call!). You are also welcome to share any additional information you’d like us to know here.

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