Staff, Software Development Engineer (Full Stack)

Join the team as our next Software Engineer L4, Full stack.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build engaging user experiences for our Programmable Messaging products. 

The services and APIs developed by the Messaging teams are used by tens of thousands of customers in production. The UI experience you’re going to build will leverage our Messaging product suite and will power a variety of use-cases revolutionizing the way businesses engage with their customers.

As a Full Stack engineer, you will live the Twilio Magic values:

• WRITE IT DOWN: Document architecture designs, best practices and findings from on-call.
• DRAW THE OWL: Improve Twilio’s web experience in both big and small ways: Build new features and improve performance, usability, and accessibility
• BE AN OWNER & BE BOLD: Lead new project implementations from technical architecture through launch.
• EMPOWER OTHERS: Drive high engineering standards on the team through code review, automated testing, and mentoring. 
• NO SHENANIGANS: Product roadmaps are a team sport, you will work directly with Product and Engineering Management to define, architect, and build experiences.  Engineers own production services end-to-end, so you will be deploying multiple times a week as part of an Agile process.

Responsibilities

In this role, you’ll:

• Think from our customers’ perspectives, plan for how the customers will be impacted by new features, and always work to enable the customers’ success.
• Collaborate and brainstorm product ideas with product managers, design, and engineers to build compelling user experiences for developers and end users.
• Build highly adaptable and effective UI platform tools for the whole of messaging UI
• Build highly scalable and available services
• Constantly improve services that power Twilio’s top products and also generate significant revenue
• Demonstrate strong engagement in the team setting
• Be able to respond to high priority incidents

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Minimum of 8+ years in full-stack development with a strong emphasis on frontend technologies.
• Frontend Mastery: Expert knowledge of frontend technologies, including modern JavaScript frameworks like React.js, state management libraries like Redux, and tooling such as Webpack or similar module bundlers.
• Solid experience with backend development, preferably with Node.js and familiarity with server-side frameworks.
• Demonstrated experience leading development teams, especially in a cross-geographical setup, with the ability to manage, mentor, and grow a team remotely.
• Proven track record of successfully managing large-scale projects from inception to deployment, particularly in the domain of user onboarding and engagement.
• Exceptional communication skills to effectively collaborate with team members across different locations and to lead technical discussions with stakeholders.
• Strong ability to architect scalable, performant, and responsive web applications with a focus on the end-user experience.
• Experience in strategic project planning and execution, with the ability to align technical objectives with business goals.
• Proficiency in implementing robust testing strategies, including unit, integration, and end-to-end tests to ensure high-quality software delivery.
• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or equivalent experience.

Desired:

• Familiarity with Twilio APIs and products, or similar cloud communication platforms, is highly desirable.
• Experience working with diverse teams and sensitivity to cross-cultural dynamics.
• Skills in frontend performance optimization and understanding of core web vitals.
• Experience collaborating with UX/UI designers to translate designs into functional user interfaces.
• Experience with CI/CD pipelines and automated deployment processes.
• Familiarity with analytics and monitoring tools to measure and improve user onboarding flows.

Location 

This role will be remote, and based in Bengaluru, India

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.