Engineering Manager

See yourself at Twilio

Join the team as Twilio’s next Manager of Software Engineering, Voice & Video Insights

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead the Voice & Video Insights engineering team through the development and operation of large-scale data pipelines with real-time analytics capabilities that provide deep insights into the performance of the Twilio Voice & Video products, serving a variety of personas from internal business operations to the customer.

Responsibilities

In this role, you’ll:

• Build and lead a high-performing team of software engineers, fostering a culture of collaboration, innovation, and ownership. 
• Institute development best practices to ensure the team produces high quality, well-architected and supportable code.
• Own, operate and maintain your team’s service. Continuously evaluate and improve engineering processes, tools, and workflows to optimize efficiency and team performance.
• Lead the team in establishing and participating in an on-call rotation to ensure timely response to production incidents and system outages. Facilitate collaborative and blameless postmortems for production incidents, focusing on root cause analysis, learning opportunities, and actionable improvement plans.
• Partner with stakeholders to define the technical roadmap, align engineering efforts with business goals, and make informed technology decisions. 
• Communicate effectively across all levels, both technical and non-technical, ensuring clear understanding and alignment. Build strong relationships with stakeholders and partners.
• Write performance evaluations, collaborate with employees on their objectives and provide a clear path for progression through personal development plans. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• A Master’s or Bachelor’s Degree in Computer Science.
• Minimum 3 years of experience in building and managing high-performing teams in a remote setup, with a focus on operating large-scale data pipelines leveraging technologies such as Scala, Spark, ML, Protocol Buffers, Kafka, Airflow and Elasticsearch.
• 8+ years of overall software engineering experience developing highly scalable, fault tolerant distributed systems and microservices.
• Proficiency in programming languages like Java and Scala, developing RESTful services and a practical experience with cloud platforms like AWS.
• Stellar communication, organization and management skills with proven track record in an agile environment.
• Passion for building innovative and user-centric software solutions. Ability to manage multiple priorities and deadlines effectively.

Desired:

• Experience with containerization technologies like Docker and Kubernetes for microservices deployment and management.
• Prior experience working with PHP and knowledge of modern front-end technologies such as React, and Node.js.
• Applied ML experience and an understanding of frameworks like PyTorch and TensorFlow.
• Knowledge of telecommunications, SIP and VoIP technologies.

Location

This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.