HR Service Desk
VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!
Our HR Service Delivery team in Manila is currently looking for a HR Service Desk to join the team.
As the HR Service Desk you will provide overall support to all HRIS (Bamboo HR) users. Update changes in the HR system e.g., movement, onboarding, offboarding. Provide periodic/ad hoc meaningful reports and analysis. Support other processes in People Operations such as but not limited to administration of contractor perks, fees, contracts and acquisition. Own other administrative deliverables as directed by the People Operations Manager, Philippines.
Key responsibilities will include:
- Manage the contractor information system and ensure the completion of accuracy of data
- Provide support via chat/email/phone to information system users in a timely manner
- Build a Knowledge Base of incidents or scenarios for reference and improvement
- Participate in the setup, testing and implementation of new processes, functionality, and upgrades
- Deliver reporting and analytics in a timely manner
- Conduct monthly audits of data to ensure data integrity
- Provide support in the administration of People initiatives and policies.
What you will bring to the role:
- Proven work experience in General HR or understanding of the HR processes is a must-have
- Exposure in Service Desk or Shared Services is preferred
- Proficiency in HRIS and ticketing systems are advantageous
- Exposure in supporting a global team
- Strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels of the organization
- Excellent problem-solving abilities and attention to detail
About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.
At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.
Find out more at www.vgw.co
If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.
Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.
We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.
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