Vonage Engineering Mission: We embody the notion of being what’s next now! We envision, develop, and manage technology to connect the world. Our team brings excellence, rigor, passion, creativity, and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.

 

Why this role matters

Our software engineers and teams are building the infrastructure, applications, services, and business logic for the next generation of communication APIs, Unified Communications, and application orchestration. We work cross-functionally to understand business requirements, evaluate approaches, and build software and systems that are accessible and easy to use. We live on the leading edge of systems and component design, developing solutions that serve millions of users and businesses all over the world. We do this by incorporating state-of-the-art concepts and practices to facilitate system functionality, scalability, resilience, and security as well as ease of use. The Director, Software Engineering, brings this vision to fruition by spearheading strategic planning, and operational decision-making; ensuring Vonage remains on the leading edge of software and system innovation and development.

We seek someone to lead and expand the Core Service team(s) as we scale our existing businesses and launch new products. You are someone who can flex between the strategic and operational management aspects of the position and also be able to roll up your sleeves and assist your teams with difficult architectural and/or broader development and technical issues. You are a technical leader who has a strong interest and expertise in current programming tools, languages, frameworks, architecture, VOIP technologies, and Real-Time Communications.



IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do
  • Lead the software engineering teams in the development and implementation of VOIP technologies and Real-Time Communications solutions.
  • Define the technical strategy and roadmap aligning with company goals and market trends.
  • Provide technical leadership and mentorship to software engineers, technical managers, and technical leads, guiding them in best practices for VOIP and real-time communication development.
  • Oversee the architecture and design ensuring scalability, reliability, and security.
  • Consolidate and rationalize customer requirements into effective roadmaps.
  • Lead the implementation of the SSDLC by allocating and managing resources effectively.
  • Ensure delivery of secure, high-quality, well-tested, and scalable software to meet customer and business requirements.
  • Engage with customers, end users, and business partners to understand problems and issues with software development and deployment; ensure issues are resolved in a timely and sustainable fashion.
  • ​​Develop and maintain strong working relationships with product management and other relevant functions of Vonage to drive the achievement of goals effectively.
  • Set the standard, act as a role model, and provide leadership for all interactions with employees and managers within Vonage.
  • Establish and drive a sense of community within the Engineering teams.
  • Ensure team activities align with and support broader organizational goals and objectives.
  • Manage Vendor and third-party contracts, performance requirements, and relationships. 

What you will bring
  • Engineering leadership skills.
  • In-depth knowledge of VOIP protocols (SIP, RTP, etc.) and Real-Time Communications technologies (WebRTC, WebSocket, etc.).
  • Experience with AWS system architecture, SSDLC, deployment automation, and maintenance.
  • Proficiency in programming languages such as Java, C++, Python, or similar, with a strong emphasis on VOIP application development, media processing, and Real-Time Communications.
  • Experience with relevant open-source technologies is highly desirable.
  • Outstanding interpersonal and communication skills.
  • Experience working in agile development environments and familiarity with agile methodologies.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
  • Ability to:
    • Define, articulate, and drive the vision, strategy, architecture, design, and implementation of complex, large-scale Real-Time software systems.
    • Present complex technical information in a clear and concise manner to a wide variety of audiences.
    • Identify risks and threats in current and emerging technologies, procedures, features, and operations.
    • Drive decision-making processes to achieve consensus on complex technical and process issue resolution.
    • Develop technical and process skills in others. 

What is required for the application

Required

  • Bachelor’s degree in Computer Science, Engineering, or related field, or relevant experience.
  • Proven experience in software engineering leadership roles, with a focus on VOIP technologies and Real-Time Communications.

Preferred

Master’s or PhD in Computer Science, Engineering, or related discipline.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

#LI-MB2

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vonage’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.