Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud communications platform (CPaaS) market. As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.

Why this role matters:

Vonage works with wireless carrier (operator) partners and has acquired licenses to operate as a service provider in multiple countries, enabling the delivery of a growing portfolio of voice, messaging and data Carrier Services to our global customer base.

You will support Vonage to increase performance, impact and growth of our carrier compliance messaging services (utilizing Toll Free Numbers, Short Codes and 10-Digit Long Codes), working closely with our various carrier partners in collaboration with our internal teams to help support new and existing customers and drive revenue. Vonage is seeking to recruit a Number Services Registration Analyst to support the delivery and ongoing management of these Sales and GoToMarket related functions.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…

What you will do:

US and Canada Toll-Free Number (TFN) use case verifications
10DLC use case verifications
Process customer orders and perform compliance checks
Communicate to both customers and carrier partners
Collaborate with internal team members to resolve issues, automate operational tasks
Collaborate with sales, support, product and carrier teams on specific projects
Documentation of changes
Trouble-shooting and issue resolution
Project manage new short code activations as needed

What you will bring:

An end-to-end perspective of delivering carrier messaging services to B2B customers
Strong analytical skills and strategic thinking
Ability to assimilate complex operational challenges
Ability work across diverse teams, engage and deliver
Excellent written and verbal communication skills (English)
Client-focused attitude, with an enthusiastic and proactive nature
Excellent attention to detail and the ability to juggle multiple projects in a fast-paced environment
Demonstrate commitment to teamwork and flexibility to get stuff done

Required:

Some understanding of telephony, mobile messaging and fraud
Familiarity with ticketing and knowledge management systems
Self-motivated and driven with strong multi-tasking and time management skills
Comfortable working in a distributed team with autonomy
Adaptive communication skills, and a collaborative, cross-functional working style

Desired Skills and Experience:

Familiarity with the SMS.MMS messaging industry information found at the US CTIA, Canada CTA and USShortCodes.com
Understanding of voice and SMS/MMS
Knowledge of how the voice and messaging markets are regulated, operated and managed
Experience working with telecom carriers, aggregators and regulatory bodies
Experience using Zendesk and Atlassian Jira and Confluence
Experience using Google Workspace and Microsoft Office
SQL experience using Kibana, Snowflake and mysql

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