Senior Human Resources Operations Analyst
Who We Are
In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world’s leading brands, such as Hilton, HBO, PepsiCo, Domino’s and more, to design, build, and transform their digital products and strategies. We’re looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients.
Location & Flexibility
This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.
The Opportunity
As a Human Resources Operation analyst, you will play an essential role in ensuring the smooth functioning of daily HR operations, supporting internal client groups, and optimizing processes for efficiency. You will be responsible for managing various aspects of HR operations, including record-keeping, benefits and payroll administration, vendor relationships, compliance, and talent acquisition support. Additionally, you will provide training and support to team members and managers on HR systems and processes.
Responsibilities
- Provide operational support for internal client groups, including record-keeping, onboarding, offboarding, and employment contract management.
- Payroll administration with accounting knowledge
- Streamline HR processes to enhance efficiency and effectiveness.
- Manage benefits administration, including medical/social benefits, claims, insurance, pension, and allowances.
- Oversee vendor relationships and ensure compliance with government and company regulations.
- Ensure accuracy of team members' pay items and compliance with HR practices and procedures.
- Provide support for HR/Finance audits and statutory audit requirements.
- Deliver training to team members and managers on HR systems, policies, and processes.
- Actively participate in global, regional, or local HR initiatives.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Minimum of 4 years of experience in HR operations or related roles.
- Proficiency in HR systems and tools.
- Strong understanding of HR processes and Brazil regulations.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Strong attention to detail and analytical skills.
- Proven ability to work collaboratively in a team environment.
- English language verbal and written fluency
Why Poatek/ WillowTree?
In addition to being part of an international and innovative consultancy company, you will have:
- Flexible hours and autonomy;
- Work with cutting edge technologies;
- Partner with global and relevant brands in the market;
- Collaborative team and learning ecosystem;
- Career development plan & growth;
Some of our benefits:
- Health and dental plan;
- Life insurance;
- Monthly voucher for meals, culture, education, health and mobility;
- Child care assistance and more!
Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.
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