Functional Consultant

Team Overview

As a Functional Consultant at Wrike, you'll be a valuable part of our Professional Services organization. You'll work closely with our dynamic Professional Services Consultants and play a pivotal role in helping clients smoothly transition from competitive platforms (like ClickUp, Smartsheet, Monday.com, and Asana) and adopt Wrike confidently. You'll be part of a talented technology team, tackling an array of technical challenges. Usually, this will involve addressing the needs of our largest and most complex clients. This is more than just a job; it's an opportunity to aid our clients and be part of their success story at Wrike.

Job Scope and Accountabilities:

• Must be ready to work during US working hours 14:00 - 00:00 IST
• Deliver engaging presentations to various organizational levels, with the ability to simplify complex ideas or delve into technical details as necessary.
• Quickly grasp customers' complex processes and needs, aiding them in defining clear goals for successful Wrike implementation.
• Apply change management principles effectively.
• Excel in verbal, presentation, and written communication skills.
• Effectively communicate across all levels of an organization, particularly with executive stakeholders.
• Manage challenging audiences and complex client relationships with finesse and poise.
• Demonstrate a strong sense of accountability and ownership of work.
• Exhibit superior personal organization and time management skills.
• Project management experience, with the ability to work with various methodologies and deliver on plans regardless of complexity.

Experience Requirements:

• 5+ years of professional experience in customer-facing roles, particularly with organizations adopting new software solutions and technologies.
• 2+ years experience engaging in technical discussions, with an ability to translate into business requirements 
• 2+ years experience working with critical customer segments such as Marketing/Creative, IT, Professional Services, or PMO.
• Ability to present complex digital transformation options and strategies.

Desired Skills:

• Bachelor's degree in Computer Science, Mathematics, or Engineering.
• Formal certifications in project management methodologies, including Agile, PMI, Lean, etc.
• Excellence in foreign languages 

Interpersonal skills:

• Display great people skills, connecting effectively with individuals, demonstrating friendliness, empathy, and tact, and maintaining composure under pressure during difficult interpersonal situations.
• Critical thinker, generally curious—a true problem solver
• Passionate about learning and improving every day, and motivated to excel
• Open to feedback; coachable
• Strong team player
• Self-starter with strong ownership skills, willing to go above and beyond the job
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• Creative and innovative

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