Product Management Specialist

WHO WE ARE:

Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights with the streamlined, consumer-facing Policygenius marketplace, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike — and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders.

WHO YOU ARE:

Product Management Specialist are liaisons between Information Technology and other areas such as operations, Finance, Licensing and Commissions, and other Shared Services to ensure sound business solutions are formed and implemented with quality. Analysts are responsible for facilitating the flow of ideas and information between departments.

WHAT YOU’LL DO:

• Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Completing research and providing analysis as needed to support Management in decision making
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases.
• Facilitating business needs and priority identification
• Assist in Developing and executing proposed business and technical solutions
• Assist in the research and investigation of escalated production issues and engage teams for resolution
• Track incidents through completion while providing regular updates to both internal and external customers
• Document business impact, research and resolution steps and long-term preventative measures via incident reports
• Provide regular severity updates to Senior leadership, Others

WHAT YOU’LL NEED:

• 7+ years’ work experience or an education in systems or quantitative analysis and business solutions development required
• A bachelor’s degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
• Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
• Basic understanding of technology system interfaces and data integration, networks, and operating systems
• Knowledge of Business Process Modeling using decision tables/trees and data flows, etc.
• Basic knowledge of SQL, client/server, and network environments
• Microsoft PC software experience (i.e., Excel, Word, Access and Project)
• Strong written, oral, and interpersonal communication skills
• Willingness to develop industry-related knowledge
• Analytical, organized with excellent written and verbal communication skills
• Must be a self-starter, flexible and motivated

BONUS POINTS:

• 2+ years’ experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
• Experience in product management preferred

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.