WHO WE ARE:
Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights with the streamlined, consumer-facing Policygenius marketplace, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike — and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
A Director (life insurance and annuities claims) directs and oversees the operations of an insurance claims department to meet operation, financial, and service requirements. You will be providing guidance and setting policies on insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage.
WHAT YOU’LL DO:
- Develop and implement the overall strategy for the life insurance and annuity claims department in alignment with the company's goals and objectives.
- Stay informed about industry trends, regulatory changes, and best practices to continuously enhance the claims process.
- Lead, motivate, and develop a team of claims professionals, fostering a positive and collaborative work environment.
- Provide guidance and training to staff on claims processing procedures, customer service standards, and industry regulations.
- Streamline and optimize the end-to-end claims process to enhance efficiency and reduce turnaround times.
- Implement technology solutions and automation where applicable to improve accuracy and reduce manual workload.
- Establish and enforce quality assurance measures to ensure the accuracy and completeness of claims processing.
- Conduct regular audits and reviews to identify areas for improvement and implement corrective actions.
- Collaborate with customer service teams to ensure a seamless and positive experience for policyholders during the claims process.
- Address escalated customer concerns and inquiries, aiming for high levels of satisfaction.
- Ensure compliance with all relevant laws, regulations, and industry standards governing life insurance and annuity claims.
- Develop and implement risk management strategies to mitigate potential financial and reputational risks.
- Generate and analyze reports on claims processing metrics, identifying trends and areas for improvement.
- Provide regular updates to executive leadership on the performance of the claims department.
WHAT YOU’LL NEED:
- Bachelor's degree in business, insurance, or a related field. Master's degree or industry
- 15+ years of experience in life insurance and annuity claims management, with 5 of those years consisting of leadership/people management.
- Strong knowledge of insurance regulations, policies, and industry best practices.
- Excellent organizational, communication, and interpersonal skills.
- Analytical mindset with the ability to make data-driven decisions.
- Proficiency in using claims processing software and other relevant technologies.
BONUS POINTS:
- Six Sigma working knowledge and completed coursework
- LOMA or other industry certifications
WHAT’S IN IT FOR YOU?
We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
